Frequently Asked Questions
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
Orders
How do I place an order?
Orders can be placed directly on our website. Simply select your desired style, size, and quantity, then complete the checkout with your payment details.
Can I modify or cancel my order?
If your order has not yet been processed for fulfilment, we may be able to modify or cancel it. Please contact our support team as soon as possible with your order number. support@laarc.in
Sizing & Fit
How do I choose my size?
We recommend checking our Laarc Sizing Guide before you order. Each product page also includes specific fit notes to help you find your perfect size. If you’re between sizes, refer to the fit guidance for each silhouette or contact us for personalised advice.
What if the item doesn’t fit?
You can request a return or exchange within the applicable return window (7–15 days of receiving your order) provided the garment is unused, unwashed, and in its original condition with tags intact.
Shipping
Where do you deliver?
Currently, we ship within India only. International shipping is not yet available.
How long will delivery take?
Delivery timelines vary by location and courier availability. Estimated delivery dates are provided at checkout and on your order receipt. You will be notified with tracking information once your order ships.
Returns & Exchanges
What is your return policy?
You may request a return or exchange within the timeframe specified on your order receipt (typically 7–15 days from delivery). Items must be unused, unwashed, and in original condition. Final Sale or discounted items are not eligible for return or exchange.
How do I initiate a return?
Log in to your account on our website, navigate to your order, and raise a return/exchange request with your order number and reason for return. If approved, we’ll share step-by-step return instructions.
Are exchanges guaranteed?
Exchanges are subject to stock availability. If the requested size or variant is unavailable, you may choose store credit or a refund.
When will I receive my refund?
Refunds are processed to your original payment method within 7–14 business days of receiving and inspecting the returned item.
Product Care
How do I care for my Laarc garments?
Each product includes care instructions specific to its fabric. In general:
- Hand or cold gentle wash recommended
- Avoid tumble drying
- Warm iron if needed
Proper care preserves the fabric’s integrity and finish.
Product Details
Are your fabrics natural?
Yes. We follow an 80:80 rule — aiming for at least 80% natural fabrics (cotton, linen, silk) and sourcing surplus high-quality textiles responsibly.
Are your products limited edition?
Many Laarc pieces are produced in limited quantities to ensure high quality and mindful production. Once sold out, we may not restock the same item.
Support
How can I contact Laarc?
You can reach us via the contact form on our website or by emailing support@laarc.in. Our team strives to respond within 1–2 business days.